Returns:
We strive to ensure every piece you purchase from us lives up to your expectation. We accept returns and exchanges on purchases within 30 days of you receiving the item.
We offer 30-day returns for store credit or exchange only on all regular-priced diamond merchandise.
Custom, personalized (initial or name jewelry) and/or discounted items are not eligible for returns or exchanges at this time.
We are not responsible for return/exchange shipping costs. We are not responsible for any duties associated with a return or exchange, please ensure all custom forms and duties are filled out prior to return or exchange.
Return Policy:
- All returned/exchanged items must be unworn, in the same condition they were bought in, and with the original box.
- Custom-made and/or personalized items (initial or name jewelry), and accessories (hats, jewelry dishes) are not eligible for returns or exchanges at this time.
- Items purchased on sale or with a discount code are not eligible for returns at this time.
- Diamond jewelry is eligible for exchange or store credit only within 30-days of receiving the items.
- Contact us at aaron@orojewelry.co to begin your return.
Warranty:
We offer a lifetime warranty on all jewelry items purchased covering any manufacturer defects (i.e a broken clasp). From the date of purchase, for one year, we will fix any item that is defective based on the workmanship of our jeweller. Contact us via email to to assess the situation and for the next steps.
Our warranty does not cover lost or stolen items, scratches that come with normal wear and tear (like broken chains or bent rings), improper use or storage of your product or any other modifications made by third party users. If you wish to repair your item you will be responsible for getting your product to us and picked up from us.
If you have any questions or are unsure which category your purchase falls under please get in touch with us via email to in order to assess the situation and for next steps.
*Personalized orders are any items that require custom work i.e a name/initial*
